Lottery (white vouchers)
- Customers are eligible to receive one pack of 10 awarded vouchers per person per month.
- A monthly cap of 150 vouchers is available for the program.
- Contact the Customer Care Center by phone at 317-635-3344 to enter the lottery between the 10th and 20th of each month.
- A random selection process occurs after the 20th of each month. Customer Care will contact award recipients by phone. Payment can be made by Visa or Mastercard.
- Valid 70 days from date of issuance.
Emergency/Temporary (green vouchers)
We are no longer accepting new customers into this program. Current program participants are still eligible to purchase vouchers. IndyGo will be reducing this emergency program over time and transitioning customers to our regularly scheduled paratransit service.
- A maximum of 40 vouchers per person per month.
- Destinations are limited to work, medical facilities and school.
- Valid 70 days from date of issuance.
- Please call 317-614-9261 to order green vouchers.
How to Use Taxi Vouchers
- Once you receive vouchers, contact a taxi company and ask if they accept the IndyGo Taxi Voucher as a form of payment. IndyGo cannot refer riders to a particular taxi company.
- Service within our ADA zone will require one voucher. Origins or destinations outside of the ADA zone will require two vouchers.
- Service is not provided outside of Marion County.
- Let the taxi company know if you’ll have a Personal Care Assistant (PCA) and/or companion riding with you.
- When the taxi arrives, show the driver your IndyGo Access ID and your Taxi Voucher that has been signed by you or a caregiver.
- Have the driver fill out the vendor information.
- The driver will keep the Taxi Voucher and submit it to IndyGo for payment.
If you have questions about the IndyGo Access Taxi Voucher program, please contact the IndyGo Customer Care Center at 317-635-3344.
Remember, all IndyGo Access materials are available in various formats, including Braille, Spanish and large print.