MyKey+ is IndyGo’s new e-fare collection system and a simpler way to pay for your ride. With flexible payment options designed to meet your needs, MyKey+ makes it easier, faster and more convenient to get where you need to go with less hassle.
Learn more here.
MyKey+ web portal and mobile app launch. Magnetic stripe (mag-stripe) passes (1 Trip, 1 Day, 10 Trip, 31 Day, S-Pass and Summer Youth) no longer sold online, at the Care Center Desk or at ticket vending machines (TVM). Blue and white mag-stripe passes (2 Hour and 1 Day) only sold on the bus.
Riders can no longer add money to their MyKey app or cards. TVMs shut down. TVM removal from bus rapid transit (BRT) stations, Super Stops and the Carson Transit Center begins and continues through the fall.
MyKey app and cards no longer accepted on IndyGo buses and IndyGo Access paratransit vehicles. MyKey validator removal begins and continues through the fall.
Mag-stripe passes (1 Trip, 1 Day*, 7 Day, 10 Trip, 31 Day, S-Pass and Summer Youth) no longer accepted on IndyGo buses.
*Excludes blue and white mag-stripe passes (1 Day) purchased on the bus.
Visit the Customer Care Desk at the Carson Transit Center for assistance with remaining MyKey balances. Be preared to provide your physical MyKey card or have the MyKey app available for staff to review.
Care Center Desk Hours of Operation:
Monday – Friday: 8 a.m. – 6 p.m.
Saturday – Sunday: Closed
IndyGo wants to ensure riders are ready for the transition to MyKey+. Please see the Community Toolkit and the list of frequently asked questions below to learn more about MyKey+.
You can obtain a new MyKey+ card by going to the Care Center Desk at the Julia M. Carson Transit Center.
Care Center Desk Hours of Operation:
Monday – Friday: 8 a.m. – 6 p.m.
Saturday – Sunday: Closed
You also can download the MyKey+ app from the Apple App Store and the Google Play Store.
No. However, we do recommend that you create a MyKey+ account and register your card to that account to access the benefit of balance protection. Balance protection allows MyKey+ account holders to temporarily suspend the use of a registered card, thereby freezing the balance on the card.
In the MyKey+ app, tap MyRide on the home screen. Under your Tap & Ride Balance, tap expand to see View Transaction History. Once you tap on View Transaction History you can choose a date range. This transaction history shows all events associated with your account, including the travel history of all primary and secondary tokens associated with the account.
If you are using a MyKey+ card, you can check your balance by logging into the MyKey+ web portal. Once you log in, click History at the top of the page near the right-hand corner.
A token is a mobile QR code or a MyKey+ card that provides a means of accessing the funds in your MyKey+ account for pay as you go.
If the validator doesn’t recognize your MyKey+ card or QR code in your MyKey+ app, you can visit the Care Center Desk at the Julia M. Carson Transit Center or call the IndyGo Customer Care Center at 317-635-3344.
The Care Center Desk is open from 8 a.m. to 6 p.m. Monday through Friday. The IndyGo Customer Care Center is open from 5 a.m. to midnight Monday through Saturday and 6 a.m. to 9 p.m. Sunday.
If the validator shows a red X when you tap your MyKey+ card or scan your QR code from the MyKey+ app on the validator, you can visit the Care Center Desk at the Julia M. Carson Transit Center or call the IndyGo Customer Care Center at 317-635-3344.
The Care Center Desk is open from 8 a.m. to 6 p.m. Monday through Friday. The IndyGo Customer Care Center is open from 5 a.m. to midnight Monday through Saturday and 6 a.m. to 9 p.m. Sunday.
If you lock yourself out of your MyKey+ app, you can tap Reset under Password on the sign-in screen and follow the steps. If you lock yourself out of your MyKey+ account online, you can click Forgot Your Password? And follow the steps. You can also visit the Care Center Desk at the Julia M. Carson Transit Center or call the IndyGo Customer Care Center at 317-635-3344.
The Care Center Desk is open from 8 a.m. to 6 p.m. Monday through Friday. The IndyGo Customer Care Center is open from 5 a.m. to midnight Monday through Saturday and 6 a.m. to 9 p.m. Sunday.
Yes, the minimum amount you can add to your account is $2.00 and the maximum amount is $200.00.
When you purchase a new ticket in the MyKey+ app, you can select the ticket type and how many tickets you want to purchase. Once your purchase is complete and you are ready to ride, go to the Wallet in your MyKey+ app, select a ticket and tap “activate.” An active ticket needs to be validated for each person. You can tap the arrows at the bottom of the screen to move between tickets.
Unfortunately, no. Once a MyKey+ card is tapped on a validator, it cannot be passed back to another family member or friend to tap again and ride.
The primary account holder can link their child’s MyKey+ card to their MyKey+ user account. Each MyKey+ card would be linked as a secondary token to the primary account. From the home screen, tap Tap & Ride. Then, under your active tokens, tap Add Smart Card. Next, you’ll need to enter the MyKey+ card number and give the card a name. Once you accept the Terms and Conditions, just tap to register the MyKey+ card and enter the verification code from the card. Finally, tap on the Verify and Register button.
If your child uses the MyKey+ app with a mobile QR code, you can link the QR code as a secondary token to your MyKey+ account.
Youth ages 6 to 18 with a valid K-12 student ID are eligible to ride at the half-fare rate. To ensure your child receives this benefit, visit the Care Center Desk. If you do not visit the Care Center Desk to confirm your child’s age and obtain a reduced fare MyKey+ card or have the benefit applied to your child’s mobile QR code, your child will be charged full fare.
The Care Center Desk is open from 8 a.m. to 6 p.m. Monday through Friday.
No, your receipt will have an EZfare and/or Masabi logo on it. These are the programs that power MyKey+.
Justride is one of the programs that powers MyKey+. Once you set up your account through Justride and log in, you will see the MyKey+ logo indicating you are on the IndyGo e-fare collection system.
You can take your MyKey+ card to the Care Center Desk at the Julia M. Carson Transit Center, or you can visit any of the stores in our retail network. To learn what stores are part of the retail network, visit https://map.payithere.com/. The Care Center Desk is open from 8 a.m. to 6 p.m. Monday through Friday.
Yes, you can still pay with cash on the bus and obtain a blue and white magnetic-stripe paper pass (2 Hour or 1 Day). You cannot purchase MyKey+ tickets or fare on the bus.
If you do not have a smartphone or a debit or credit card, you can still use cash to pay your fare on the bus. You also can obtain a MyKey+ card at the Julia M. Carson Transit Center, where you can use cash to add funds to your card at the Care Center Desk. The Care Center Desk is open from 8 a.m. to 6 p.m. Monday through Friday.
You also can visit a store in the retail network to add cash to your MyKey+ account. To learn what stores are part of the retail network, visit https://map.payithere.com/.
Veterans, youth, seniors, persons with a disability and students who already have a valid personalized MyKey card can visit the Care Center Desk at the Julia M. Carson Transit Center any time the desk is open. Please be sure you have your existing MyKey reduced fare card with you to ensure your discount is applied to your MyKey+ account.
IndyGo Access riders using a reduced fare card to ride a fixed route should call the Customer Care Center at 317-635-3344 for a MyKey+ card. The Customer Care Center will mail you a new card. Riders should continue to use their current MyKey IndyGo reduced fare card for ID purposes.
IndyGo Access riders using a reduced fare card to ride a fixed route should call the Customer Care Center at 317-635-3344 for a MyKey+ card. The Customer Care Center will mail you a new card. The IndyGo Customer Care Center is open from 5 a.m. to midnight Monday through Saturday and 6 a.m. to 9 p.m. Sunday.
MyKey+ is not accepted for IndyGo Access fares. Instead, Access Wallet (previously called OD Balance) will be available starting August 4, and it will replace MyKey+ for IndyGo Access riders making electronic payments.
Riders should continue to use their current MyKey IndyGo reduced fare card for ID purposes.
Please visit the Customer Care Desk at the Carson Transit Center for assistance with remaining MyKey balances. Be prepared to provide your physical MyKey card or have the MyKey app available for staff to review.
Care Center Desk Hours of Operation:
Monday – Friday: 8 a.m. – 6 p.m.
Saturday – Sunday: Closed
If they scanned the back of your MyKey+ card or the barcode within your app and it didn’t work, you can call the IndyGo Customer Care Center at 317-635-3344 to add money to your account via a credit/debit card. You also can visit the Care Center Desk at the Julia M. Carson Transit Center to add funds to your account using cash or credit/debit card. Additionally, you can visit https://map.payithere.com/ to find another retailer near you.
The Care Center Desk is open from 8 a.m. to 6 p.m. Monday through Friday. The IndyGo Customer Care Center is pen from 5 a.m. to midnight Monday through Saturday and 6 a.m. to 9 p.m. Sunday.
Retailers do not offer new MyKey+ cards. MyKey+ cards are available for free at the Care Center Desk at the Julia M. Carson Transit Center. The Care Center Desk is open from 8 a.m. to 6 p.m. Monday through Friday.
VanillaDirect is a retail network where you can go to add money to your MyKey+ account. To learn what stores are part of the retail network, visit https://map.payithere.com/.
Yes, you can use your MyKey card or app until Aug. 31. However, after July 31, you will no longer be able to add money to your MyKey account. By Sept. 1, your MyKey account will no longer work. We encourage you to use the balance on your MyKey card as soon as possible to facilitate a smooth transition to MyKey+.
MyKey users had until Aug. 31, 2026 to use the balance on their MyKey card or app. If you still have a MyKey balance, please visit the Customer Care Desk at the Carson Transit Center for assistance. Be prepared to provide your physical MyKey card or have the MyKey app available for staff to review.
Care Center Desk Hours of Operation:
Monday – Friday: 8 a.m. – 6 p.m.
Saturday – Sunday: Closed
The last day to use your MyKey card or app was Aug. 31, 2026. As of Sept. 1, 2026, the MyKey card and app no longer works.
Please visit the Customer Care Desk at the Carson Transit Center for assistance with remaining MyKey balances. Be prepared to provide your physical MyKey card or have the MyKey app available for staff to review.
Care Center Desk Hours of Operation:
Monday – Friday: 8 a.m. – 6 p.m.
Saturday – Sunday: Closed
Yes, you can still pay your fare on the bus using cash and obtain a blue and white magnetic-stripe paper pass (2 Hour or 1 Day). You cannot purchase MyKey+ tickets or fare on the bus.
Yes, but only for a limited time. As of July 1, 2027, we will no longer accept the following magnetic-stripe paper passes: 7 Day, 10 Trip, 31 Day, S-Pass and Summer Youth. You can still purchase – and we will still accept – magnetic-stripe passes (2 Hour and 1 Day) on the bus.
Ticket vending machines were turned off on Aug. 1, 2026. You can still pay your fare on the bus with cash or use MyKey+. There are no plans to add new ticket vending machines.